Return & Refunds

All of our items are custom-made and with personalised scent and colour combinations. As a result, we are unable to accept refunds pr exchanges for any reason, except in cases where the items are found to be damaged, defective, or not in compliance with Australian consumer law.

Damages & Defects

Please note that every candle and wax melt is meticulously crafted by hand. Consequently, there may be slight variations in the actual color and appearance of the products. It's important to note that natural wax frosting or minor air bubbles might be present. These do not qualify as defects.

Also, due to the delicate nature of our candles, there are instances when items might incur damage during postage and handling, particularly if they experience a drop in transit or extreme heat and weather conditions.

For orders shipped by Australia Post, please contact them directly to file a damage report. Only the person whom the item is addressed can present the item as stated in their policy. See here for more information.

For orders shipped by Sendle, please contact us at litcandlestudio@gmail.com along with images of the damaged goods, within 14 days from the date of receiving your order.
Sendle requires the photo to include all original packaging, he parcel label (clearly showing the Sendle reference number, for example: S3NDL3R), and the damaged item. See here for further information.

Processing

Once your refund is approved, it will be automatically processed using your original payment method. Please bear in mind that the processing of the refund by your bank or credit card company might also require some time.