Terms & Conditions
This website is operated by Lit Candle Studio. Throughout the site, the terms “we”, “us” and “our” refer to Lit Candle Studio. Lit Candle Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Etsy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
If you do not agree with the terms and conditions, you should cease use of the website.
ORDERS
- By placing an order through our website you are making an offer to purchase our products and services.
- Lit Candle Studio reserves the right to accept, refuse, cancel or refund any orders that are placed with us for any reason. These include those orders who have already been placed and/or have been paid for.
- By placing an order through our website you are making an offer to purchase our products and services.
- Customers are not permitted to purchase any of our products for resell.
- Once you place an order with us you will receive a confirmation email indicating your order and payment method has been accepted and confirmed. If you do not receive this email from us please contact us via our email address litcandlestudio@gmail.com or DM via Instagram.
Pricing & Payment
- All prices, including delivery fees, are shown in AUD.
- Prices on each of our products can change at any time without notice.
- If you have already made a purchase and we have changed our price of the products online, we will not charge you any additional fees if you have already ordered and paid for it.
- Price excludes delivery and delivery charges are calculated at checkout.
- Any applicable discounts or promotions apply exclusively to the order total and do not affect the shipping fee.
Delivery
- Delivery times provided are estimates from the courier companies and are subject to their operational factors. We cannot assume responsibility for any potential shipping delays beyond our control.
- Lit Candle Studio wil not be liable for goods that are either damaged in transit or not received.
- If you have already made a purchase and we have changed our price of the products online, we will not charge you any additional fees if you have already ordered and paid for it.
- We should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Lit Candle Studio. Refer to Refund Policy.
- Any applicable discounts or promotions apply exclusively to the order total and do not affect the shipping fee.
- Lit Candle Studio is not responsible if your order goes missing once placed in a safe place.
- Lit Candle Studio is not responsible if your order goes missing once placed in a safe place.
- Please be aware that candles are sensitive to high temperatures. On particularly hot days, we cannot guarantee that candles will not melt or become damaged during the shipping process. While we take precautions to package them securely, we cannot control temperature conditions during the shipping process.
Candle Handling
- Customers are required to carefully read and adhere to the instructions provided on warning cards accompanying our candles.
- We strongly encourage the use of common sense when handling and using our candles.
- Lit Candle Studio cannot be held liable for any injuries, damages, or accidents resulting from failure to follow provided instructions or exercise reasonable caution.
- Any modifications or misuse of our candles that lead to accidents or injuries are not the company's responsibility.
- Customers are encouraged to contact us with any questions or concerns about candle usage and safety.
- Refer to Candle Care for more information
